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Part 3: 15 Observations from Black Friday

Monday, 30 November 2015 00:00

Author: Will Fuentes, Retail Expert

This list is a bit of a misnomer as we were out at the stores on Thanksgiving as well as Black Friday! Without further ado:

Published in Price Optimization

Author: Will Fuentes, Retail Expert

Even with traffic down, Black Friday still affords an opportunity to win new customers and increase the loyalty of old ones.  I spent the first 8 years of my career in retail seeing this first hand.  I also witnessed employees making great suggestions on how to improve the Black Friday experience for both them and customers.

What was interesting is that many of the suggestions were simple and easy to execute.  However, they delivered immeasurable impact to the spirit of the store.

Published in Price Optimization