Customer Success + Support
To some, "customer success" is just a couple of buzzwords. To us, it's a promise.
At Revionics, we take the success of our retailer customers seriously, and that means truly partnering with them on the price optimization journey. That's why our customer success and support teams are made of pricing strategists and data analysts, not just tech support.
Your pricing partners
Our team members are here to not only teach you how to get the most out of the Revionics system, but also walk alongside you to help you understand how to achieve your strategic pricing objectives - with no added support fee structure.
We've been where you are
Many of our people have a background working for retailers like Target, Lowe’s Home Improvement, Tractor Supply Co. and more. They’ve walked in your shoes, and they understand the pressures, priorities and challenges of your position.
Regular touchpoints
No long hold times or stretches of silence. Our strategists meet with customers bi-weekly, and sometimes weekly, to learn their retail business inside and out, and help customers stay on track with key metrics and strategic goals.
More support for your success
Experience the difference a true pricing partner can make to your strategy adoption, ongoing education, value generation, and overall solution satisfaction.